FAQs About COVID-19

Usmiacute FAQs About COVID-19

In light of the ongoing COVID-19 pandemic, miacute.net gets involved with relief efforts that focus on supporting all of our customers, and employees.

We are still open for business on miacute.net as usual. To ensure our customer’s health and safety, our distribution center has always implemented strict hygiene practice everyday. In addition, shipping methods is more flexible, while we’re working hard to make that are delivered as soon as possible. Besides, with the increase of shipping cost, we now provide economy shipping to the United States with less money. Simultaneously we’ve taken steps to protect the health or our employees and their families.

The upheaval caused by the novel coronavirus-COVID-19-is all around us. And I know many are anxious and worried. That’s natural.

But please keep rest at home with calm. Remember we will always stand with you and our heart are connected wherever we are until the crisis to an end.

Here anr some Q&A that you might want to know about shopping in miacute.net.

Taking action to protect our customers:

We remain committed to the health and safety of our customers. Due to the shortage of protective masks in the market, we’re offering them at the lowest cost to help those in need obtain essential items during the outbreak. Also, health products and personal care items will be on the top priority in delivery.

Package Safety:

Every package which will be entirely sterilized before it’s shipped is absolutely safe. We’ve enhanced our daily cleaning procedures to ensure the regular sanitization of the warehouse, equipment, and tools, as well as implementing strict disinfection cleanings for every package.

The World Health Organization states that viral diseases cannot be transmitted through packages, but we will disinfect them for added safety.

Processing Time:

At present, COVID-19 has been controlled in China, and shipments in Chinese warehouses will not be affected in any way,

Delivery Methods and time:

Due to COVID-19, some goods are restricted, and we cannot ship to some countries. If we cannot ship your order now, we will ship it immediately after the restriction ends.this ensures you get your items as fast as possible. As these restrictions are unpredictable, the shipping time limit for your order may be extended beyond what is displayed on the product page/checkout.

Return policy:

If you are unable to accept the package and the package is returned, we will not charger any fees and issue a full refund.

Caring for our employees:

We have taken extreme actions to protect our employees and communities that are as important as our customer.

We distribute protective masks, alcohol and other sanitaion supplies to those who must work in the office. Additionally, we’ve canceled large events, moved our daily meetings online, ensuring the regular sanitization of high-traffic surfaces like door handles, stairway handrails, elevator buttons, lockers, and touch screens.

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